The Customers with Disabilities online program will give employees the tools they need to provide excellent customer service for a range of needs. As part of the WorldHost family of programs, this online course is designed to increase front-line employees’ sensitivity toward people with disabilities, and to provide superior customer service skills that respect every visitor’s unique needs.

Course Objectives

• Increase your knowledge about people with disabilities.
• Assess your own feelings, misconceptions and biases when serving customers with disabilities.
• Know your role and responsibility in making customers with disabilities feel welcome and comfortable.
• Identify key elements of excellent customer service skills for customers with disabilities and communicate practical serving strategies.
• Demonstrate how to communicate effectively with customers with disabilities.
• Recognize appropriate language to use when referring to customers with disabilities.
• Understand, and be sensitive to, barriers faced by people with a disability.

Format

• Self-directed
• Includes video and audio training, journal
• Comprehensive list of resources and checklists provided
• Access is available 24/7 for three weeks (21 days) from date of registration
• Written assignment to apply the skills learned and receive feedback from an instructor
• Self-signing certificate upon passing final assessment

Estimated course completion

• 3 to 5 hours

Cost

• $65 per person

Register for Course

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