Training Programs

The Nova Scotia Tourism Human Resource Council offers an extensive family of service excellence training workshops which are interactive in design and have been developed for supervisors, managers and front line employees. The premise for our programs is that good service, provided by knowledgeable staff will encourage repeat business.

Skills training, upgrading and certification are all core components of the Council’s mission. National training programs are promoted and offered through the Canadian Tourism Human Resource Council’s Tourism Training brand – emerit.

emerit is the most comprehensive industry-developed training available anywhere in the world! All emerit products and programs are based on industry-defined standards, and are recognized across Canada. Available for a wide range of occupations and experience levels, emerit products include:

  • Over 50 National Occupational Standards
  • Paper-based and online occupation-specific training
  • Human resources and business tools for employers and business owners
  • Professional Certification for 27 tourism occupations

emerit resources aim to reduce employee turnover, promote a skilled labour force, and improve quality of service by ensuring that employee knowledge and performance are consistent with the appropriate emerit National Occupational standards. Products are available to download online, purchase online or use in study group settings. Trainers Guides are also available.

There are programs for employees, managers and business owners. For more information check out the direct link at

Our Service Excellence Workshops are divided into the following:

General Training

  • Nova Scotia BEST Service Excellence
  • Service 1st – Making the Connection
  • SuperHost
  • Workplace Essentials
  • Time Management
  • Stress Management
  • Personal Budgeting Basics
  • Workplace Etiquette
  • Tourism WHMIS (online)
  • Basics.fst Food Safety (online)

Front Line Training

  • Serve Right – It’s Just Good Business Responsible Beverage Service (Servers)
  • Team Excellence
  • Mature Consumer
  • Service Excellence in the Global Village (Workshop and online)

Supervisor Training

  • Supervisor Study Groups
  • Supervisor Essentials
  • HR Management Essentials
  • HR Tool Kit Workshop
  • Managing Service Excellence
  • Train the Workplace Trainer

Management/Owner-Operator Training

  • Serve Right – It’s Just Good Business Responsible Beverage Service (Managers)
  • Food and Beverage Manager Study Groups
  • HR Tool Kit Workshop
  • Business Builders Series Workshops
  • Train the Workplace Trainer

Workshops are offered across the province. For more information or to apply for the program, please contact us at