SuperHost Program

SuperHost® Foundations of Service Quality™ is a comprehensive, practical introduction to the principles of providing a quality service experience.
This course is ideal for people who are either entering the workforce for the first time or after a significant break or are fairly new at working in a front-line, customer-facing role.

The course will cover:

• Basic customer service, communication and teamwork skills – some of the key 21st-century skills
• Relationships between service quality, customer experience, and business objectives
• The importance of frontline employees in service sector businesses
• Expectations from the point of view of customers, employers, and employees
• Communication etiquette and best practices
• Service recovery techniques
• Metrics used to assess customer experience and service quality