Programs and Courses

 

General Training Front Line Training  Supervisor Training Management/Owner-Operator Training

Workplace Etiquette

People tend to form their impressions of us based on how we handle ourselves in a variety…

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Business Builders Series Workshops

emerit Business Builders includes practical, straightforward tourism business management information, tools, resources and templates. Ideal for entrepreneurs and…

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Basics.fst Food Safety (online)

This program is one of the leading food safety training programs in the country. This course will…

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Time Management

There simply isn’t enough time to do all the things we want and need to be done….

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Stress Management

How you manage stress has great influence on your ability to reach out to other people, function…

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Personal Budgeting Basics 

Planning and organizing a personal budget within your financial means is a tough skill.

Workplace Essentials

Workplace Essentials is a national workbook which covers areas appropriate for success in the workforce. Topics include:…

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Supervisor Essentials – Fundamentals of Leadership

This full-day workshop will give supervisors the tools they need to succeed and excel in day-to-day…

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Serve Right – It’s Just Good Business Responsible Beverage Service (Managers)

The Serve Right program is about changing views of alcohol service in the Tourism Industry. Staff who…
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Food and Beverage Manager Study Groups

Available across the province.

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HR Tool Kit Workshop

The HR Toolkit is a comprehensive resource for your daily and strategic HR needs. Developed by human…

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Serve Right – It’s Just Good Business Responsible Beverage Service (Servers – Workshop and online)

The Serve Right program is about changing views of alcohol service in the Tourism Industry. Staff who…

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HR Tool Kit – Human Resource Essentials

The HR Tool Kit – Human Resource Essentials workshop offers managers and operators of small to medium…

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The Human Resource Management training teachers a wide range of supervisory skills. These include the many critical…

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Tourism Essentials

Tourism Essentials is a national workbook developed by employers to provide new employees with the basic skills…

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Service 1st – Making the Connection

Service 1st – Making the Connection is the newest addition to the Service Excellence family of programs. This…

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Mature Consumer

The goal of Mature Consumer is to help businesses improve the way they serve the senior population….

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Sales Powered by Service

It is important to know that we are all in sales. A customer expects everyone working in…

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Team Excellence

Team Excellence emphasizes that high performance teams can produce powerful results and exceptional customer service through both…
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Service Excellence in the Global Village (Workshop and online)

Enhancing awareness of customers and co-workers who are culturally, ethnically or linguistically different from us can broaden…

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Train the Workplace Trainer

Within the Tourism Sector we rarely have the time or the resources to send employees away for…

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